RETURN POLICY
Accepted Return Requests: We accept refund requests for products that are defective due to manufacturing issues, damaged in transit, or differ from the description on the website.
Note: Return requests for non-defective items due to a change of mind will not be accepted.
Return Conditions: We only accept returns for products in a new, unused condition.
Return Timeframe: To be eligible for a return, a request must be submitted within 60 days of receiving the item. Items received after this period are not eligible for a refund or exchange.
Responsibility for Returns: KUSADI PTE. LTD. will provide prepaid labels for returns related to manufacturer defects. Customers are not responsible for any restocking fees.
Return Method: To initiate a return, follow these steps:
- Email us at kusadi.store@gmail.com with the subject "Request for Refund" and include the order number along with a photo of the item highlighting the issue.
- We will provide a return label for download and printing.
- Package your return items and send them to: 1 Tampines North Drive 1 #06-08 T-Space, 528559, Singapore Recipient Name: KUSADI PTE. LTD.
Return Notification: Upon receipt of the returned package, we will notify you through email. Please consider using trackable shipping or purchasing shipping insurance for items over $60.
We appreciate your cooperation in following our return process. If you have further inquiries, feel free to contact us.