SHIPPING POLICY at KUSADI PTE. LTD.
Handling Times: All orders are processed within 2-3 business days. If there is a significant delay, we will promptly contact you via email or phone. This section will be updated if processing time exceeds 3 business days.
Business Days: Monday - Saturday
Order Adjustments (Missing Product or Change of Delivery Address): For orders missing a product or with a change of delivery address, we will process them within 1-3 working days.
Delivery Time for Changes or Missing Product: Expect delivery within 5-14 business days after changing the delivery address or addressing a missing product.
Standard Shipping: A fixed rate of $3.99 per order applies. Order as many items as you want without incurring additional shipping costs.
Late Delivery: While the majority of orders are shipped on time, rare delays may occur due to:
- Incorrect address details
- Missing apartment, building, floor, or unit numbers
- Extreme weather conditions
- International customs clearance
If there are any unexpected delays, please notify us via email at kusadi.store@gmail.com. We commit to resolving the issue within 1-3 business days.
Order Tracking: Once your order has been shipped, the tracking number will be sent to you via email.
For inquiries about shipping terms and conditions, please email us at kusadi.store@gmail.com.
We appreciate your understanding and cooperation. If you have further questions, feel free to reach out to us.